Terms and Conditions

These conditions of use explain the main rules that apply when you access or use the Cadoola Casino website, create or use a player account, play games, take part in promotions, or use any related services we make available (together, the platform services).

By visiting the site, registering an account, making a deposit, placing bets, or otherwise using the platform services, you agree to follow these site terms and any related rules that apply to specific features (such as bonus terms for a particular promotion).

These terms are written to set clear expectations for both sides - your responsibilities as a player, and how Cadoola Casino operates the platform in a structured, transparent way.

Adults only: who can use the platform

Cadoola Casino is intended for adults only. To use the platform services, you must be at least the legal gambling age in the country or region where you are located (and never under 18).

It is your responsibility to ensure that online gambling is legal in your jurisdiction and that you are allowed to participate. We may restrict or refuse access in certain countries or regions and may use technical checks to support those restrictions.

Creating an account: straightforward rules that protect everyone

To play with real money, you need a registered player account. When registering and using your account, you agree that:

• The information you provide is accurate, complete, and kept up to date (including your name, address, and contact details).
• Your account is registered in your own name and for your personal use only.
• You will not create more accounts than permitted by the operator. Where multiple accounts are identified, we may treat them as linked and take action under these platform rules.

If any key details change (for example, your address or payment method), you should update your account information as soon as possible.

Verification checks (KYC): identity, age, and payment ownership

To protect players and meet legal and security standards, Cadoola Casino may request verification at any time. This can include confirming:

• Your identity and age
• Your address or country of residence
• Ownership of a payment method used for deposits or withdrawals
• Any other information needed to keep the account secure and compliant

Verification may be required before withdrawals are processed. If requested documents are not provided within a reasonable time, certain actions (such as withdrawals, bonus crediting, or account activity) may be limited until checks are complete.

Your account security: keeping logins private

You are responsible for protecting your username, password, and any other login details. Activity carried out through your account will generally be treated as authorized by you.

Player accounts are personal and must not be shared, transferred, sold, or used on behalf of another person. You must not allow anyone else to access your account - even friends or family.

If you believe your account has been accessed without permission, contact us immediately so we can help secure it.

Deposits, withdrawals, and balances: how payments are handled

Cadoola Casino supports a range of payment options, which may include Visa, MasterCard, Bitcoin (BTC), Trustly, PaySafeCard, Neteller, ecoPayz, Entercash, and direct/local/fast bank transfers. Availability can vary by country, provider rules, and operational requirements, and some methods may be unavailable at certain times.

Important points to understand:

• Processing times can vary depending on the payment method and any required reviews.
• We may apply reasonable security and verification checks before approving a withdrawal or certain transactions.
• Your account balance may include cash funds and bonus funds, which may be subject to different rules (see promotions below).

Where applicable under our payment rules, deposits must be wagered three times before withdrawal. If a withdrawal is requested without meeting this playthrough requirement, a fee may apply (for example, 10%). Any such requirement is intended to help prevent payment misuse and fraud.

Monthly withdrawal limits may also apply and can depend on your VIP level (for example: Welcome level €13,000; Classic €18,000; Silver €22,000; Gold €30,000; Elite €35,000). These limits can change based on account status and are subject to verification and review.

Bonuses and promotions: key rules you should know before opting in

From time to time, Cadoola Casino may offer deposit bonuses, free spins, and other promotions. Each promotion can have its own bonus terms, including eligibility, time limits, game restrictions, and wagering requirements. Always read the specific promotion rules shown on the offer before taking part.

Common promotion conditions at Cadoola Casino may include:

• Wagering requirements and game contribution : Slots typically contribute 100% toward wagering. Many table games and live casino titles may contribute 0%. Some games may be excluded entirely from wagering calculations.
• Bonus balance behavior : Bonuses are generally non-sticky by default. Cash and bonus funds are kept separate, and real money is used first for wagering. Winnings from real money may be withdrawable at any time (subject to general withdrawal rules). If you withdraw while a bonus is active, the bonus and any bonus-related winnings may be forfeited.
• Maximum bet while a bonus is active : A maximum bet may apply (for example, €5 per spin/round). Exceeding the limit can void the bonus and related winnings.
• Expiry : Promotions often expire. For example, parts of a welcome package may expire after 10 days, unless stated otherwise on the offer.
• Method eligibility : Some payment methods may not qualify for bonuses (for example, Skrill and Neteller deposits may be excluded from bonus eligibility).
• Combining offers : Bonuses may not be combined with other promotions unless the offer clearly says so.
• Free bonus sequencing : A deposit may be required after any free bonus, and multiple free bonuses in a row may not be allowed.

We may withhold, cancel, or recover bonuses and promotional winnings where we reasonably believe an offer has been claimed or used in a way that conflicts with the promotion rules or these platform rules.

Game access and platform availability: what to expect

We aim to provide a reliable, enjoyable service, but game availability and platform access can change. Certain games, promotions, features, or payment methods may be unavailable due to:

• Your location or local restrictions
• Device or browser compatibility
• Scheduled maintenance or updates
• Game provider limitations or technical issues

We may add, remove, suspend, or limit games and features at any time. This helps us keep the platform secure, up to date, and aligned with provider requirements.

Fair play standards: actions that are not allowed

Cadoola Casino is built for fair entertainment. You agree not to misuse the platform services, including by:

• Using the site for unlawful purposes
• Providing false, misleading, or incomplete information
• Attempting fraud, collusion, or chargeback abuse
• Exploiting promotions through bonus abuse (including multiple accounts or coordinated play)
• Using unauthorized software, bots, scripts, or automated play methods
• Attempting to interfere with the platform, games, payout logic, or security measures
• Allowing another person to use your account or using someone else’s account

If we identify play patterns that reasonably indicate systematic abuse, we may take protective action to keep play fair for everyone.

When rules are broken: account limits, reviews, and closures

To protect players and the platform, Cadoola Casino may take reasonable steps where we believe these conditions of use are not being followed, where verification is incomplete, or where account activity requires review. Actions may include:

• Refusing service in certain cases
• Limiting access to features or payment methods
• Placing withdrawals or transactions on hold during review
• Cancelling or removing bonuses and promotional winnings
• Suspending or closing an account where necessary

We aim to apply these measures in a balanced way and based on the information available at the time.

Errors and technical problems: correcting mistakes fairly

From time to time, the platform may experience errors such as interrupted sessions, game malfunctions, incorrect displays, wrong bonus crediting, or balance miscalculations.

Where an obvious error occurs, Cadoola Casino may correct the mistake and adjust the account or transaction to reflect what should have happened without the error. We will aim to handle corrections in a fair and reasonable way, based on game logs, transaction records, and provider data.

Responsible gaming: entertainment first

Gambling should be treated as entertainment, not as a way to make money. If play stops feeling manageable, taking a break is a smart move.

Cadoola Casino may offer responsible gaming tools and limits to help you stay in control. Guidance and support resources may also be available via our dedicated responsible gaming section.

Ownership of site content and software

The website design, branding, logos, text, original content, and software elements used on Cadoola Casino are owned by the operator or licensed to us by our partners.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission, except where allowed for normal personal use of the platform services.

Third-party providers and linked services

Some parts of the platform services are provided by third parties, including game studios, payment processors, identity verification tools, and other technical partners. These services may be subject to external availability and operational limits.

Where the platform includes links or integrations that take you to third-party services, those services may have their own terms and policies. Cadoola Casino is not responsible for external sites or services that we do not operate.

Liability limits: practical boundaries

Cadoola Casino works to provide a secure and enjoyable experience, but we cannot accept responsibility for losses or damages caused by factors outside our reasonable control. This may include:

• Internet issues, device problems, or user errors
• Platform downtime, maintenance, or technical failures
• Third-party provider outages (games, payments, verification tools)
• Events such as power failures, natural events, or other force majeure situations
• Misuse of the platform services or breach of these conditions of use

Nothing in these site terms is intended to limit rights that cannot be limited under applicable law.

Service provided “as is” and “as available”

The platform services are provided on an “as is” and “as available” basis. While we work to keep services running smoothly, we cannot guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to these platform rules

We may update these conditions of use from time to time to reflect changes in how the platform operates, regulatory or security requirements, or improvements to clarity.

The latest version published on the website will apply from the date it is posted, unless another effective date is stated. Continuing to use the platform services after changes are posted means you accept the updated terms.

Related policies you should read alongside these terms

These site terms are part of a wider set of platform rules. Depending on how you use Cadoola Casino, you may also need to review related policies and pages, such as:

• Privacy Policy
• Cookie Policy
• Bonus Terms
• AML/KYC Policy

Contact Cadoola Casino support

If you have questions about these conditions of use or your account, contact our support team using the official channels available on the website. You can also reach us by email at support@cadoola.com.

Using clear rules helps keep Cadoola Casino fair, secure, and transparent. By continuing to access the site, maintain an account, or play our games, you confirm that you understand and accept these platform rules.